Team Leader at Topshop/Topman

Contract: 30 hours p/wk
Salary: £8 p/hr
Closing date: 16/02/19

DEFINITION OF ROLE:

Team Leaders are the Service Role Models in our Stores, whichever job you do, your ultimate aim is to support a “World Class shopping experience” to our customers. You set the standard that our Sales Advisors aspire to, by being a Fashion Role Model and showcasing what great looks like. You encourage and support them on a day to day basis and are always flexible to the ever changing demands of our business.

SCOPE OF ROLE:
Team Leader’s responsibilities include all areas of the business including product specialism, sales floor, till points and stockroom. Whichever are you are on you can guarantee that you’re the best at it. You have strong communication skills and can motivate the team to work in a fast paced environment.

RESPONSIBILITIES

COMMERCIAL FLAIR
You maintain Model Store standards in the Store on a daily basis.
You ensure the availability of stock is there for our customers and ensure that all sizes are out.
Using daily sales reposts, you are able to effectively identity risks and opportunities.
You are aware what the competition are doing and give feedback and relevant suggestions to the management team.

FUTURE FOCUS
As well as delivering the day to day in store, you plan aspect of the week ahead that are relevant to your position e.g. stock-take, daily planners and delivery intake.
You embrace the development of multi-channel advancements and understand the commercial impact it has on our business.

DRIVING RESULTS
You see Service is your most important KPI.
You talk and listen to customers and respond to feedback quickly.
You drive any business initiatives and incentives by encouraging and supporting the team to deliver the targets set e.g. Customer Connect Feedback and email capture.

DEVELOPING THE BEST
You support with the selection and coaching of new team members.
You talk and listen to the team to gain individual and community feedback, so they know their opinion counts.
You show passion and commitment towards your own development and inspire the team to do the same.
You constantly give feedback to the team, celebrating success and being constructive and supportive where improvement is needed.
You are able to adapt your approach to fit the needs of individuals.
You take an active part in team briefs, ensure the team “know their stuff”.

RESILIENCE
You are proactive about your own development and seek support from your Manager to help you get there.
You are able to respond to feedback in a positive and professional way and support team members to do the same.
You have the ability to deal with difficult customer or team situations in the correct way, ensuring the customer and the team are always looked after.
You demonstrate an ability to react quickly to changing situations and deliver at pace.

OPERATIONS
In some cases fully competent at all admin duties and back of house operations including cash handling, admin and delivery paperwork, and payroll.
You are able to spot potential risks and suggest appropriate actions.
You are aware of the impact that stock loss and markdown have on the store and support controlling this.
You deliver the best possible customer service experience, by constantly reviewing daily planner, touch point needs or Back of House requirements.
You support the Management Team in meeting all Health and Safety requirements providing a safe environment for customers and teams alike.